Address the Right Problem

Are you tired of putting out the same fires over and over again?

Address the right Problem:

·         Validate your understanding of key problems

·         Identify root problems that are holding your organization back from maximizing its potential…

Addressing the Right Problem: A Case Study

Southwest Airlines has been profitable for the past 33 years while other airline giants such as United and Delta toil in bankruptcy. Why? Most airlines believe their primary problem is customer satisfaction. Southwest believes the right problem is employee satisfaction. Happy employees—happy customers.

Right Problem…Real Payoff

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